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The way organizations provide service today is not in tune with customer expectations. Even for companies with an average FTF rate (75%, according to Aquant’s 2022 Service Intelligence Benchmark Report), one in every four jobs requires at least one repeat visit. Customers don’t get the service they expect, and your service costs soar due to additional truck rolls or unnecessary parts costs.

What First Time Fix Rate Isn’t Telling You: 
Moving Beyond Traditional Service Performance KPIs 

Live Session: December 14 at 2:30 p.m. ET

Gyner Ozgul

Chief Operating Officer


On December 14 at 2:30 p.m. ET, join Aquant and Service Council for an interactive virtual webinar, where we’ll:

  • Reveal 2022 service performance benchmarks, based on more than 6 million work orders

  • Explore the opportunities and limitations of gauging your service organization’s effectiveness using average KPIs 

  • Explore strategies to empower your whole team (new hires and veterans) to deliver exceptional customer experiences with data-driven experiences

  • Drill down into specific ways you can use your own service data to gain insights into customer needs, transform service delivery, and strengthen customer relationships

Joe Lang

VP of Service Technology and Innovation

John Carroll


Sidney Lara

Service Principal